Tag Archives: questions

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Finding what’s hidden in plain sight

Back in the 90s I was involved with about 100 other people in a project to develop a new voice mail system – software, hardware and firmware. The hardware was a completely new design, and the software was about 70% new. Along the way we stumbled into something that improved our end quality in a way that can reasonably be described as stunning. What we discovered was how to ask questions in a way that brought important things that “everyone knows” (and are effectively hidden in plain sight) to the attention of those who can do something about it.

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The Incredible Power Of The Right Questions

The Incredible Power of Good Questions

There is incredible power in asking the right questions, and following the answers where they lead – especially when they lead to uncomfortable places.

As you probably remember, in March, 2011, a magnitude 9.0 earthquake hit Japan resulting in a massive tsunami which damaged the Fukushima nuclear power plant. Some of the most serious damage occurred because there was no power to cool the reactor.